Account Deletion Process
If you would like to delete your Sponge account and all associated data, please follow the instructions below. We take data privacy seriously and will ensure your information is permanently removed from our systems.
How to Delete Your Account
Send a Deletion Request
Email us at tony@twansoftware.com with your account deletion request.
Include Required Information
Please include the following in your email:
- The email address associated with your Sponge account
- Your full name (if provided in your profile)
- Subject line: "Account Deletion Request"
Confirmation & Processing
We will confirm receipt of your request and process the deletion within 30 days. You will receive a confirmation email once your account has been permanently deleted.
What Gets Deleted
When you delete your account, the following information will be permanently removed:
- Personal Information: Your email, name, and profile data
- Study Data: All flashcards, study sessions, and progress tracking
- AI Interactions: Chat history and tutoring sessions
- Account Settings: Preferences and customizations
- Usage Analytics: App usage statistics and behavior data
This action is irreversible
Once your account is deleted, all data will be permanently removed and cannot be recovered. Please make sure you have exported any important flashcards or study materials before requesting deletion.
Before You Go
Consider these alternatives to account deletion:
- Take a Break: Simply stop using the app without deleting your account
- Export Your Data: Save your flashcards and study materials for future use
- Contact Support: If you're having issues, we're here to help at tony@twansoftware.com
Questions?
If you have any questions about the account deletion process or need assistance, please don't hesitate to contact us.